Till this moment we ship only in India. If you are reading this than you would be delighted to know that providing fast deliveries is one of the USP's and most important point in the policy of our company.We have stressed our dispatch team to maintain most of the inventory right in our warehouse of around approx.9250 sq ft area right in the heart of Gurgaon so as to facilitate our commitment to ship all the orders received as soon as possible. We ensure you that we will make this our habit. Still there are some of the products out of our inventory of 3500+ products that needs time to procure and some that give themselves to wear and tear, for such circumstances we ensure that those will be shipped from our side within three working days or as intimated to you in person. We can hold our end to the shipment of products from our side (and believe us we hold it well) but however delivering of the shipment to your end is subject to Courier Company / post office norms. And to make it a point we have tied up with the best available courier service providers in market like Fedex, Bluedart,DTDC and of course Speed Post (for our those precious customer whom we don’t want to miss because of their pin codes). Petshop18.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within the said period from the date of the order and payment or as per the delivery date agreed at the time of order confirmation or as intimated/ mutually consented. Delivery of all orders will be to the registered address of the buyer as per details entered by the customer. Petshop18.com is in no way responsible for any damage to the order while in transit to the buyer.


Shipping is Free across India for all products (on the purchase of Rs. 500 and above).

For orders based on Cash On Delivery (COD), Rs. 50 extra will be charged per shipment.


 In India, some state governments levies the Octroi charges when the product enters the state.

The Octroi charge is payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.